Frequently Asked Questions
Everything you need to know about your Official ECB Kits and orders.
Are the cricket kits sold on this site official merchandise?
Yes, all products available at Official ECB Kits are 100% authentic, licensed merchandise. We work directly with official manufacturers to ensure every jersey, training top, and accessory meets professional standards.
How long does shipping take for domestic and international orders?
Standard UK delivery typically takes 3-5 business days. For international supporters, shipping usually takes 7-14 business days depending on the destination country and local customs processing.
Can I personalize my England Cricket jersey with a name and number?
Absolutely. We offer professional-grade heat press printing for names and numbers on the back of all current season match jerseys. Please note that personalized items cannot be returned unless they are faulty.
What is your return policy if the kit doesn't fit?
We offer a 30-day return policy for all non-personalized items. The product must be in its original condition, unworn, and with all tags attached. Please visit our Returns Portal to start a request.
How should I wash my cricket kit to ensure it lasts?
To preserve the quality of the technical fabrics and prints, we recommend washing your kit inside out at 30°C. Avoid fabric softeners and do not tumble dry; air drying is best for high-performance sportswear.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.